Meet the Payroll People - SD Worx

Meet the
Payroll People

The expertise and knowledge of our people enable us to deliver a range of unrivalled payroll solutions that fit an ever-changing world. Let's meet some of the people that help make this happen.

What makes a payroll hero?

Someone who strives to make sure employees are paid correctly and goes above and beyond to help.

Why do you love payroll?

That end of month deposit into your account is vital for every person, and I love being a little part of making that happen.

How do you feed your obsession with payroll?

SD Worx feeds my obsession!

How do you make your customers feel valued?

Friendly service, positive manners and being helpful.

Kenny Davidson


Payroll Executive

Magi McLaughlin


Senior Payroll
Executive

Why do you love payroll?

It’s like a big box of chocolates you just don’t know what you’re going to get next – no two days are the same!

How do you feed your obsession with payroll?

Keep learning new things – it’s so easy to get stuck in a rut with the same old. Don’t be scared to make changes to make things better.

How do you make your customers feel valued?

Talk to them, keep them in the loop and be honest with them. A five-minute telephone conversation can make such a difference – at the end of the day it’s a partnership.

What makes a payroll hero?

Adaptability and having confidence and drive

Why do you love payroll?

Every day is a new challenge in payroll!

How do you feed your obsession with payroll?

Always learning, developing and always being open to change.

Steve Anders


Business Transformation
Change Agent

Craig Townsend


Senior Solutions
Consultant

What makes a payroll hero?

A Payroll Hero knows that all the hard work they do won’t be shouted about from the rooftops. But they do it because of the importance and the criticalness to their colleagues’ lives. They do whatever is needed to get the job done.

Why do you love payroll?

The fast-paced nature of payroll – every week there is a new challenge, new legislation to learn, new employee complexity that you haven’t dealt with before. This is what I love.

How do you feed your obsession with payroll?

I love solving complex problems, challenging the status quo to improve payroll departments and debating interpretations of legislation and best practices. That’s how I feed my obsession.

How do you make your customers feel valued?

I want to teach them something new about our service or technology that will improve their job role. Everyone has frustrations and my role is to minimise these by bringing a different outlook and perspective to these problems.

What makes a payroll hero?

Someone who will go above and beyond to help a customer whilst staying compliant.

Why do you love payroll?

We’re the ones paying people accurately on-time and efficiently, so they don’t have to worry about it.

How do you feed your obsession with payroll?

By doing a good job every day.

How do you make your customers feel valued?

I treat them the way I would want to be treated if the shoe was on the other foot.

Douglas Forsyth


Operations Administrator

Clair Middleton


Product Manager

What makes a payroll hero?

Accurate and precise processing so that people are paid accurately and on time!

Why do you love payroll?

Payroll is an extremely emotive subject. People rarely thank you for getting it right and you can be very smug if you’ve had no complaints this period – keeps the brains cells ticking over!

How do you feed your obsession with payroll?

I keep an eye on legislation and regularly attend customer and industry meetings. I also often listen to podcasts if a subject catches my eye.

How do you make your customers feel valued?

Considering all feedback that is given be it positive or negative.

What makes a payroll hero?

Someone who “WANTS” to get it right and is proud.

Why do you love payroll?

It’s the personal satisfaction of knowing that you are making a difference to people – paying them is an emotive aspect of people’s lives.

How do you feed your obsession with payroll?

I guess I’ve been doing it for a long time and can’t imagine it not being a part of me. I LOVE doing manual calcs (and getting it right) – how sad is that????

How do you make your customers feel valued?

Open dialogue, being honest with them and asking them for help sometimes – “help us to help you”. It’s surprising how this makes them feel even although we are providing a service – they “want” to be involved.

Isla Graham


Business Transformation
Change Agent